Working with people
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Low Standard
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Meet Standard
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Exceed Standard
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The ability to communicate ideas and facts honestly, clearly and persuasively
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| Gives inaccurate, inappropriate or ambiguous messages in an uninteresting way |
Can convey bad news as well as good, admit to mistakes or ignorance |
Make the audience feel valued |
| Ducks unwelcome messages |
Responds to and accepts challenge constructively and honestly |
Links message to other business objectives |
| Cynically alters messages for the audience |
Speaks his/her mind in a positive manner |
Shows a belief in the message, by communicating with passion |
| Takes a dismissive or dictatorial approach |
Listens to others and evaluates and/or incorporates their views |
Wins hearts and minds |
| Utilises a range of communication styles and tailors it to the audience |
Able to put forward a clear and convincing argument so that people adopt the point of view and/or gains commitment to action |
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| Can select and use appropriate media |
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The ability to build productive relationships with colleagues both internally and externally
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| Works in a "silo" and doesn’t identify others needs/requirements |
Shares the company’s vision and goals and any other knowledge |
Aims for win-win solution |
| Works to a hidden agenda |
Defines success criteria and rewards results |
Proactively develops partnerships |
| Doesn’t put in place any contracts of rules of engagement |
Identifies others requirements and needs and understands the implications of actions on others |
Shares risks and opportunities with suppliers |
| Happy with win/lose or just play |
Keeps in regular contact with colleagues and suppliers |
Actively works to ensure a positive outcome for all involved |
| Takes an I’m alright Jack approach to relationships |
Listens openly, and gives specific honest feedback |
Achieves win-win solution |
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The ability to work effectively in teams
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| Promotes self interest ahead of team goals |
Understands team dynamics, and utilises each team member’s specific strengths |
Contributes to development of other team members |
| Talks across others and shows a lack of respect for them |
Identifies necessary resources for the team to do the task |
Develops the skills of the team members |
| Does not meet time scales and deadlines |
Participates fully in the team and/or encourages every member of the team to do the task |
Helps the team change direction confidently |
| Fails to take the time to let team members know what she/he is doing |
Communicates actions to team members |
Runs self managed teams |
| Defines or checks understanding of team goals and gets agreement to them |
Creates fun within the working team environment |
Works without need for reassurance |
| Listens and takes views from every team member, seeking advice and support when necessary |
Rewards and celebrates team achievements |
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