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My Promise
| I listen, understand and respond to your needs |
- I take time to understand individual circumstances and needs
- I suggest the best options to meet your needs
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| I do what I say |
- I am committed to getting things right first time
- I work to an agreed timeframe and keep you informed of progress
- I explain how decisions are made
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| I act where problems arise |
- I act quickly to resolve matters and will provide you with a dedicated contact
- If things do go wrong, I will put them right and say sorry
- I learn from problems to improve things for the future
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