Working with
people
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|
Low Standard
|
Meet Standard
|
Exceed Standard
|
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The ability to communicate ideas and facts honestly, clearly and persuasively
|
| Gives inaccurate, inappropriate
or ambiguous messages in an uninteresting way
|
Can convey bad news as well as
good, admit to mistakes or ignorance |
Make the audience feel valued |
| Ducks unwelcome messages |
Responds to and accepts challenge
constructively and honestly
|
Links message to other business
objectives |
| Cynically alters
messages for the audience |
Speaks his/her mind
in a positive manner |
Shows a belief in
the message, by communicating with passion
|
| Takes a dismissive or dictatorial
approach |
Listens to others and evaluates
and/or incorporates their views
|
Wins hearts and minds |
| Utilises a range of communication
styles and tailors it to the audience |
Able to put forward a clear and
convincing argument so that people adopt the point of view and/or gains
commitment to action
|
|
| Can select and use appropriate
media |
|
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The ability to build productive relationships with colleagues both
internally and externally
|
| Works in a "silo" and
doesn’t identify others needs/requirements
|
Shares the company’s vision
and goals and any other knowledge |
Aims for win-win solution |
| Works to a hidden agenda
|
Defines success criteria and
rewards results |
Proactively develops partnerships |
| Doesn’t put in place any
contracts of rules of engagement
|
Identifies others requirements
and needs and understands the implications of actions on others |
Shares risks and opportunities
with suppliers |
| Happy with win/lose or just play |
Keeps in regular contact with
colleagues and suppliers |
Actively works to ensure a positive
outcome for all involved
|
| Takes an I’m alright Jack
approach to relationships
|
Listens openly, and gives specific
honest feedback |
Achieves win-win solution |
|
The ability to work effectively in teams
|
| Promotes self interest ahead
of team goals |
Understands team dynamics, and
utilises each team member’s specific strengths
|
Contributes to development of
other team members |
| Talks across others and shows
a lack of respect for them |
Identifies necessary resources
for the team to do the task
|
Develops the skills of the team
members |
| Does not meet time scales and
deadlines |
Participates fully in the team
and/or encourages every member of the team to do the task
|
Helps the team change direction
confidently |
| Fails to take the time to let
team members know what she/he is doing
|
Communicates actions to team
members |
Runs self managed teams |
| Defines or checks understanding
of team goals and gets agreement to them
|
Creates fun within the working
team environment |
Works without need for reassurance |
| Listens and takes views from
every team member, seeking advice and support when necessary
|
Rewards and celebrates team achievements |
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