Competencies

Competencies provide a structured way of describing behaviour. Providing a common language for the organisation. They form the basis for consistent development, assessment, and focus all employees’ efforts in the same direction, thus, ensuring all Managers appraise consistently across the business. You will find a proper description of why and how to use these copetencies under appraisal.

Level Table

  • Level 1: General Manager
  • Level 2: Area Manager
  • Level 3: Manager
  • Level 4: Assistant Manager
  • Level 5: Team Leader/Supervisor
  • Level 6: Team Member

Level
 

1

 

 

2

 

 

3

 

 

4

 

 

5

 

 

6

 

Achieving Future Success

4

3

2

2

2

2
Confidence And Communication

4

4

3

3

2

2
Customer Service Orientation

4

4

3

3

2

2
Enhancing Performance

4

3

3

2

2

Flexibility & Embracing Change

4

4

3

3

2

2
Leadership

4

3

3

2

2

Negotiating And Influencing

4

3

3

2


Patience And Endurance

4

4

3

2

2

2
Planning And Organising

4

3

3

3

2

2
Quality Standards

4

4

3

3

2

2
Specialist Knowledge

4

3

3

2

2

2
Team Working

4

4

3

3

2

2
Thinking And Decision Making

4

3

3

2

2

2
Voting