Welcome to “BLUE PUDDING”
We are delighted to welcome you to BLUE PUDDING and hope that your association with us will be a long, happy and progressive one. It always takes a little time to settle into a new company and its ways of working so this SOP is designed to help you do both, quickly and easily.
This SOP is for your personal use and is full of important information about BLUE PUDDING and about your employment with us. Please read it carefully as it contains further details of Company’s policies relating to your employment, and amplify the conditions already stated in your Contract of Employment.
You will also find other general information in the SOP, as we believe it is important that you begin to feel an active and informed member of the team from the day you join us. This book should answer most questions you may have but always feel free to raise any queries to your Manager.
The quality of customer service we provide to our guests is the most important factor in the success of BLUE PUDDING – it is what sets our Restaurants apart from others. As one of our employees your are an important part of a team as well as one of our greatest assets and factor of the unique difference that is the service we provide to all our customers.
We hope your time with us will be both for both prosperously and honourable.
Blue Pudding Mission Statement
Our mission is that each customer who visits BLUE PUDDING is made to feel exceptional by a very caring staff. We will treat our guests with real respect and a keenness to please. We will use common sense to serve them the best quality products with the highest level of care. We will learn to develop a personal understanding for them and, by our excellent service, we shall ensure that they return to BLUE PUDDING repeatedly.
The ten commandments – of how to get along with people
1. Always say less than what you think. Cultivate a low convincing voice. How you say it counts more than what you say.
2. Make promises compassionate and keep them faithfully, no matter what it costs.
3. Never let an opportunity pass to say a kind and encouraging word to or about somebody. Praise good work, regardless of who did it. If criticism is needed, criticize helpfully, never spitefully.
4. Be interested in others, their pursuits, their homes, and families. Let everyone you meet, however humble, feel that you regard him as a person of importance.
5. Be cheerful, don’t burden, or depress those around you by dwelling on your minor aches and pains and small disappointments. Remember, everyone is caring some kind of a load.
6. Keep an open mind. Discuss but don’t argue. It is a mark of a superior mind to be able to disagree without being disagreeable.
7. Let your virtues, if you have any, speak for themselves. Refuse to talk of another’s weaknesses. Discourage gossip. It is a waste of valuable time and can be extremely destructive.
8. Pay no attention to ill-natured remarks about you. Remember, the person who carried the message may not be the most accurate reporter in the world. Simply live so that nobody will believe them.
9. Be careful of another’s feelings. Wit and humour at the other person’s expense are rarely worth it and may hurt when least expected.
10. Don’t be anxious about the credit due to you. Do your best and be patient. Forget about yourself and let others remember. Success is much sweeter that way.