SOP Training – Waiter – Day 4

Day 4

Environment and menu

On Day 4 you will learn

  • Review day 3
  • Check your work environment
  • Pay attention to internal standards
  • Learn everything there is about our menu
  • Dress Code

The menu and its content:

  • Our menu and dishes, where the originate from
  • Ingredients
  • Ways of preparation
  • A bit of history

Necessary documents

Files: SOP-HP-Item-DB
Prints: Main menu

Internal Standards

Internal Standards are to be carried out from the hostesses and waiters in association with the runners. All duties are to be overlooked be the Supervisors and checked after completion.

  • Floor, walls, ceilings and woodwork – clean and polished appearance, at all times litter free
  • Temperature – comfortable temperature maintained, set a temperature
  • Air conditioning – clean and in working order, vents on the ceiling
  • Waiter stations – rubbish bins clean, drawers clean, display shelves clean
  • Tables – good condition, not wobbly, clean as per cleaning schedule
  • Chairs and high chairs – seating is safe to sit on, correct number of chairs, high chairs sanitised after each use, erected securely for each guest
  • Menus – clean and in good condition
  • Brass – clean and shiny appearance at all times
  • Mirrors – clean and smear free appearance at all times
  • Pictures and posters – framed pictures in good condition, straight, appropriate publicity material displayed discreetly
  • Lighting – all light bulbs working, lighting dimmed to the appropriate level, according to the lighting requirements, night-lights or candles in clean holders on tables
  • Music – appropriate music set to the company requirements, sound clear and not distorted, background not foreground volume level

Dress Code

The brand enjoys an international reputation for quality and style, the distinction that our Restaurant Bräuhaus strives to projects in everything it does, including the dress and appearance of employees. All employees are expected to dress in a professional manner avoiding extremes of style and fashion. If you are in any doubt about the standard of the dress code, please consult your line manager.

Uniform Policy

Uniforms must be ironed and clean at all times. Each member of staff is responsible for their own uniform. If your uniform gets dirty during the day, it has to be changed, (inform your manager before going to change). Make sure that you always have a clean uniform in your locker. Your name badge is an essential part of your uniform and must always be worn. The Uniform is company’s property; it will have to be returned at the end of employment.

Men may wear the following:
  • A conservative pair of black trousers
  • A uniform shirt, or white shirt or polo shirt dependent upon department
  • Socks must be black
  • Shoes must be black, professional in style and in good repair
  • Safety shoes must be worn at all times in back of house areas
  • Hats, where worn, are to cover the hair completely and are to be worn from the beginning to the end of a shift
  • Boots or sports shoes must not be worn

White traditional Bavarian skirt

Green vest

Black trousers

Black shoes

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White traditional Bavarian skirt

Leather trousers

Traditional socks

Traditional shoes

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Woman may wear the following:
  • A tailored skirt or “Dirndl” or work coat, depending on department
  • A specific white blouse or a polo shirt as part of the uniform
  • Tights must be natural
  • Shoes must be black or navy, professional in style and in good repair
  • Safety shoes must be worn at all times in back of house areas

White “Dirndl” blouse

“Dirndl”

“Dirndl” apron

Black shoes

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Boots or sports shoes must not be worn. If any other dress is authorised, men or women at their work areas need to wear the dress as authorised. If a jacket is not worn, shirts and blouses must be pressed and tucked in. If long sleeved shirts and blouses are worn, the sleeves can be rolled up. Short sleeves will be permitted separately.

Remember on first impression – you are as good as you look. Always look professional by maintaining standards set by Restaurant Bräuhaus. Employees must adhere to the standard grooming regulations, which are outlined in this SOP manual

Grooming Standards

Hair

Hair must be clean, well groomed, and neat. Plaits are acceptable on women. In all cases hair should be worn in a professional style and where appropriate should be tied back and away from the face. Hair accessories must be simple in style. Men must be clean-shaven and hair should be cut to a short conservative length and style. Beards and moustaches, if worn, must be kept neatly trimmed. Sideburns, if worn, must be no longer than mid-ear length.

Personal hygiene

Personal hygiene is essential and must be of the highest standard. Nails must be neat and clean. Nail varnish may not be worn within kitchen areas. Cuts and abrasions must be correctly bandaged.

Make up and Jewellery

Make up for women should be light and fresh. Jewellery should be discreet and limited to a reasonable amount, a wedding band, a watch and sleeper earrings. Earrings must be worn in the earlobe. Only employees working in low risk areas may wear watches.

Name Badge

The name badge forms an integral part of your dress and must be worn at all times in an easy to read position. All employees must ensure that name badges are kept in good condition.

Personal Locker Policies
  • Clean and tidy
  • No valuable items
  • No food or drink
  • No dangerous items
  • Only clothes allowed

Our Menu

Servus!

Welcome to the Restaurant Bräuhaus China!

We warmly welcome you on a «trip to Europe»! On this trip you will experience typical Bavarian, Austrian and Swiss hospitality which is based on centuries-old traditions and which we directly imported to China.

A visit at Restaurant Bräuhaus is always a gastronomic and cultural experience.

We have a variety of food on offer that includes Munich Originals as well as Bavarian classics, and European titbits accompanied by our chefs’ local and international favourites. Our platters are served on large wooden boards, in lush bowls or big cast iron pans.

Our home-brewed Restaurant Bräuhaus beer is always an excellent supplement. If you have any questions about our home-brewed beers please ask our brew master.

Whether our guests are dancing till late in the evening or just having a relaxing time with friends – typical Bavarian food is part of the package we want to deliver to our guests – to discover the typical Bavarian way of life.

In depth information about each and every dish you find attached to this manual

(SOP-HP-Item-DB)

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