SOP 训练 – 服务员 – 介绍

Welcome

We are delighted to welcome you to RESTAURANT BRÄUHAUS in China and hope that your association with us will be a long, happy and progressive one. It always takes a little time to settle into a new company and its ways of working. So this SOP is designed to help you do both, quickly and easily.
欢迎您加入赫佰世啤酒餐厅南京店,期待与您愉快、长期地合作,共同进步。加入一个新公司并且融入其中,这需要一定的时间。希望这个标准操作流程能更好地帮助您快速地适应我们的工作环境。

This SOP is for your personal use and is full of important information about RESTAURANT BRÄUHAUS and about your employment with us. Please read it carefully as it contains further details of Company’s policies relating to your employment, and amplify the conditions already stated in your contract of employment.
这个标准操作流程包含了公司的重要信息和您的雇佣信息,方便您的使用。由于它进一步详述了公司雇佣规则的细节和劳动合同的内容,请认真阅读。

You will also find other general information in the SOP, as we believe it is important that you begin to feel an active and informed member of the team from the day you join us. This leaflet should answer most questions you may have but always feel free to raise any queries to your Manager.
这个标准操作流程也包含了其他的基本信息,对于您尽快融入我们,成为团队中活跃的一员是非常重要的。希望这个小册子能解答您的大多数问题,如果您还有其他的问题,请尽管询问您的部门经理。

The quality of customer service we provide to our guests will become one of the most important factors in the success of RESTAURANT BRÄUHAUS – it is what sets our restaurant apart from others. As one of our employees, you are an important part of a team as well as one of our greatest assets and factor of the unique difference that is the service we provide to all our customers.
我们提供的良好服务是赫佰世餐厅成功的重要因素之一, 这也是我们与众不同之处。 您不仅是餐厅的一员, 也是我们团队的重要成员, 更是我们巨大的财富, 是我们能够提供优质服务的基础和必要条件。

We hope your time with us will be both prosperously and honourable.
期望我们合作愉快,为成功而奋斗!

Introduction  简介

About  关于       Who we are  我们是谁

RESTAURANT BRÄUHAUS follows the lively, Munich brewery with genuine Bavarian traditional qualities of beer, the founder of the Oktoberfest Beer, and pass on the life style to the people in China.
赫佰世啤酒餐厅以酿造纯正地道的巴伐利亚啤酒为己任,致力于将慕尼黑的啤酒文化以及传统的巴伐利亚生活方式传递给南京人民。

How we are  关于我们

Like Bavarian with a twinkle in our eye, active, dynamic, laid-back, confident, honest, down-to-earth.
与纯朴的巴伐利亚人民一样,我们活力四射、生活充实且悠闲、自信、诚实,我们脚踏实地,努力奋斗。

How we appear  我们为您呈现

Offering our onsite brewed Munich beer, and young, stylish and modern food as well as traditional Bavarian, we convey the “Himmel der Bayern” (Heaven for Bavarians), to China.
我们提供现酿的慕尼黑啤酒,年轻、时尚、现代的美食和传统
地道的巴伐利亚风味,让您在南京即可领略到巴伐利亚天堂的魅力。

What we offer  我们为您服务

The good “Bavarian” quality of beer with a particularly good taste, provides the true enjoyment of beer. Onsite brewed according to the recipe from the our own brewery which has significantly shaped the art of brewing.
畅饮赫佰世清爽美味的啤酒,即 可轻松体验到巴伐利亚的生活方式。
我们现酿的高品质的巴伐利亚啤酒,有着特别清爽的口感,让您感受到畅饮啤酒的真正快乐。 我们的啤酒都是根据赫佰世的秘方现酿的,而我们独一无二的秘方曾奠定了啤酒酿造工艺的基础。

Information about the Restaurant     餐厅信息一览

赫佰仕 – 啤酒餐厅
Hè bǎi shì – píjiǔ cāntīng

About our Restaurant  Bräuhaus    赫佰世信息一览

RESTAURANT BRÄUHAUS   赫佰世现酿啤酒餐厅
  • As it is stated in the name we brew our own beer on site. This means we house a micro brewery in our restaurant. This is a completely equipped an fully functional brewery where we produce the our Bräuhaus  beer.

正如餐厅的名字,我们在餐厅现酿啤酒,我们在餐厅里建造了一个微型酿造厂。正是使用齐全的酿造设备我们酿造了地道爽口的赫佰世啤酒。

  • We have a kitchen a dishwashing area, locker rooms, offices, storage tanks for beer and everything we need for the smooth running of the operation at our disposal.

餐厅有洗碗区、换衣间、办公室、啤酒储藏管、其他所有设施保证餐厅的运营顺畅

  • You can locate all these areas on the plan overleaf.

在餐厅布局图上,你可以找到所有这些区域。

  • We can seat 347 guests on 92 tables and approximately another 20 to 30 guests or even more can stand at the bar in our restaurant.

餐厅有92个餐桌,可坐347位客人,另外, 吧台区域可供20至30位或更多的客人就座。

  • There is a stage in the restaurant where live music is played every day after 20:00 o clock. The time before we will play background music from our sound system.

晚8点后餐厅有乐队现场表演,乐队表演前,音响设备播放背景音乐。

 

Go through our Restaurant Bräuhaus Presentation
了解更多信息,请阅读赫佰世公司介绍。

Files:                         SOP-HP-Presentation
文件:                        标准操作流程—赫佰世手册

6 Days training schedule    6天培训日程表

This is the summary of of the training schedule for the next six day
这是接下来为期六天的培训内容

If you have questions, ask your trainer. If customer asks something you don’t know, tell them you are new here.
如果你有任何问题,尽管问你的培训员。如果客人问到你没培训的内容,告诉客人:对不起,我是新来

If you want to leave your post, for example, go to the bathroom, you must ask for permission from your supervisor.
离开岗位,例如,您想去洗手间,必须向你的主管汇报,得到批准后方可离开

International names  英文名字

As we are an international acting company we expect guests from all over the world. It is a gesture of customer service to make it easier for them to address you. Hence, all of us will need to have an English or an, for none Chinese pronounceable name.
我们是个国际化管理的公司,同时餐厅里的客人也是来自世界各地。让客人能够很快记住并叫出你的名字也是良好的顾客服务很重要部分。因此,餐厅里的每个员工都要有个英文名字,且这个英文名字不能像汉语的发音。

If you do not have an English name you will be asked to choose one of the below.
如果你没有英文名字,你可以参考一下的英文名字。

Female  女性名字:

Betty, Brigitte, Sandy, Zoe, Randy, Suzanne, Christine, Molly, Liza, Cindy, Paula, Charlotte, Sally, Julia, Monica, Debby, Sara, Jessica, Emily, Lily, Mia, Sophie, Isabella, Ruby, Poppy, Grace, Sophia, Isabelle
贝蒂、布丽姬特、仙蒂、若依、姗蒂、苏珊娜、克丽丝婷、茉莉、丽莎、辛蒂、赛拉、夏洛特、莎莉、朱莉、莫妮卡、黛比、萨若、杰西卡、艾米莉、莉莉、蜜娅、索菲、伊斯贝拉、露比、波比、格蕾丝、索菲雅、伊斯贝勒

Male  男性名字:

Georg, Ben, John, Phil, Harry, William, Billy, Bobby, Dick, Eugene, Jake, Sam, Ricky, Charlie, Simon, Andy, Lewis, Eddy, Chris, Simon, Oliver, Jacob, Thomas, Riley, James, Joshua, Ethan, Noah,
乔治、本、约翰、菲尔、哈瑞、威廉姆、比利、鲍比、迪克、尤金、杰、山姆、瑞奇、查理、西蒙、安迪、刘易斯、艾迪、克里斯、奥利弗、雅各、托马斯、瑞莱、詹姆斯、约书亚、伊桑、诺亚