SOP 训练 – 服务员 – 日 六

Day 6 第六天

Review everything you have learned and ask questions.    复习学习过的所有内容,回答问题

  • Communication in English     熟练掌握餐厅英语用语,给顾客提供服务
  • English language  英语用语
  • Examination   测试
English Expressions Book    常用餐厅礼貌语

These little phrases will help you to address your guests in the right and correct manner.
以下用语帮助您和顾客良好地交流

Communication in English

常用餐厅礼貌语

Expression Book

再见,小姐/先生Good bye Sir/Madam
欢迎顾客
Greeting guests
早上好/下午好/晚上好/先生/女士Good morning/afternoon/evening Sir/Madam
欢迎光临赫佰世餐厅Welcome to Hacker-Pschorr
我来帮你拿外套/购物袋,好吗?May l help you with your coat/shopping/ ?
您有预订吗?Do you have a reservation?
请问有几位?How many people for your table?
请问您/您们想坐在吸烟区还是非吸烟区?Do you prefer to sit in the smoking or non smoking area?
不客气(客人和你说;谢谢您)You are welcome (When guest say "thank you" to you)
请稍等,您的餐桌一会就准备好Please wait a moment. Your table will be ready right away.
抱歉让您久等了l am sorry to kept you waiting (so long)!
我可以帮助您吗?先生/女士May I help you Sir/Madam?
先生、女士,请问我如何为您效劳?How can I help you, Sir/Madam?
先生、女士,请问您是否需要吸烟?Do you prefer to smoke or not to smoke Sir/Madam?
请问有人帮助您吗?Have you been helped, Sir/Madam?
请问我能帮助您吗?Can I be of any help?
您愿意与我们共进午餐、下午茶、共饮一杯吗?Would you like to join us for lunch/afternoon tea/drinks?
引导客人到餐桌旁
Lead guests to table
请跟我走,我带您到Please follow me, l will show you your table.
请问您想坐在这里吗?Would you like to sit here?
您好,这是菜单Here is our menu.
一会服务员就过来Your server will be here soon.
我可以现在给您介绍一下本店甜品吗?May I give you the menu for the dessert, Sir/Madam?
祝你用餐愉快Enjoy your time.
对不起,先生,这边不能抽烟Sorry, sir, here is the non-smoking area.
您可以在吧台抽烟You may enjoy your cigarette at the bar
抱歉,给你造成不便Sorry for any inconvenience.
请问,您需要儿童椅吗?Would you like a baby chair for your child?
打扰了,我能搬走这个椅子吗?Excuse me, may l take this chair?
这是我们的菜单,请先看会,点单员一会就到This is our menu, please have a look, I/your waiter will be with you in a minute.
请稍等,我一会就回来Just a moment please, l will be back in a minute.
本店今日、本周特色是“大厨推荐”
Our daily/weekly special is "Chef 's special"
点单
Taking orders
我是、、,今天为你服务l am your server today, my name is . . . .
今天的例汤是The soup of the day is . . . .
今天的特色菜是The special of the day is . . . .
你现在要点单吗?Are you ready to order?
您想好了吗?请点餐。Have you decided already?
我一会就过来为您点单l willbe back to take your order in a minutes
请问,您想要什么饮料What would you like to drink?
请问,您要大杯还是小杯?Large or small, please.
请问您需要什么开胃小菜或是汤?Would you like to have a starter or soup before your main course, Sir/Madam?
请问,您想要几成熟的?How would you like your meat cooked?
请问,您要一瓶红酒(白葡萄酒)吗?Would you like a bottle of red (white) wine with your dinner?
请问,您要咖啡/甜点吗?Would you like your coffee/dessert after your meal?
还要其他的吗?Anything else?
点单后
After order taking
您好,我想和你确认下您点的菜,您点了、、May I repeat the order? Here we go . . . .
您还需要菜单吗?l will take the menu.
如果你需要帮助,请叫我lf you need any help, please just call me.
上菜
When serving
这是你的饮料/食物(最好告诉客人食物和饮料的名字)Here is your drink/ food.(Best tell the food or beverage's name)
上菜和清理餐盘时,记得以“不好意思,打扰了”开头,以“非常感谢”结束Always say "excuse me" before serving or clearing and "thank you" after you have finished with each customer.
祝你用餐愉快Enjoy your meal!
客人用餐时
Check during the guests are eating
您要在来一杯吗?Would you like one more drink?
您觉得食物怎么样?How is your food?
一切还顺利吗? Is everything the way it should be?
客人用餐后
After guests have finished their meal
一切顺利吗?How was everything?
您喜欢这里的食物吗?Did you enjoy your meal?
我能拿走盘子(杯子)吗?May l take your plates/glasses away?
您想要什么甜点?Which dessert would you like to order
请问,你想要咖啡还是茶,伴着甜点?Do you prefer coffee or tea with your dessert?
买单
On payment
您要发票吗?Do you need FAPIAO?
这是您的零钱/银行卡Here is your change/your card
对不起,我们不收外币l am sorry we do not accept foreign currency
对不起,这是假币,我们不收Sorry, we cannot accept this, it is counterfeit/bogus money
再见
Farewell
祝您今天愉快/今晚愉快/周末愉快/假日愉快Have a good day/night/ pleasant weekend/ good holiday.
谢谢光临,欢迎下次惠顾。Thank you, Sir/Madam, I am looking forward to seeing you again.
谢谢惠顾,欢迎下次光临。Thank you, Sir/Madam, I hope I will see you again in the near future.
其他
Others
请看好您的包/手机/钱包Please keep an eye on your handbag/mobile/wallet?
指路
Give direction
直走然后向左拐,你就看到洗手间了Go straight and turn left and you will get to the washroom.
请跟我来,我带您去洗手间Please follow me, l will show you the washroom.
如果你不确定
If you are uncertain
对不起,您能再说一遍吗?Beg your pardon, could you repeat that?
我叫经理过来,他/他很乐意帮你l will get the manager for you. He/she will be glad to help you
我是新来的,请稍等好吗?我叫其他人来为你服务l am new here, I will get someone to help you, wait a moment, please.
点饮料
Drinks offer
先生,您好,今天过的怎么样?Hallo Sir, how are you today?
很高兴再次见到您Nice to see you again.
您要先来一杯饮料吗?Would you like to have a drink first?
我能请你喝一杯吗?Can l get you a drink?
推荐
Recommendations
这道菜美味极了The [name of the dish] is excellent.
这道菜味道非常不错The [name of the dish] is very good in taste.
您要点个汤搭配猪肘吗? Would you like to order a soup with your pork knuckle?
您要点洋葱圈或者薯角吗?大家可以分享吃Would you like to have onion rings or potato wedges to share?
您的凯撒沙拉要加鸡胸肉(虾仁和三文鱼)吗?Would you like order some chicken breast (or shrimp& salmon) with your Caesar salad
我们的现酿啤酒非常受欢迎,你要来一杯吗?Our on-site brewed beer is very popular, would you like to try the Lager?
查看
Spot check
您觉得菜可口吗?
How is your [dish]?
您喜欢这道鱼?How was the fish?
您还满意吗?Was everything to your satisfaction?
再见
Farewell
非常感谢您的光临,期待您的再次到来Thank you for your visit, see you soon.
欢迎再次光临See you next time.
祝你玩的愉快/今晚愉快/周末愉快Have a good day/night/weekend.