Begrüßung der Gäste | Greeting guests | 欢迎顾客 |
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| Guten Morgen, die Damen/der Herr | Good morning/afternoon/evening Sir/Madam | 早上好/下午好/晚上好/先生/女士 |
| Welcome to our Restaurant | 欢迎光临赫佰世餐厅 |
| May l help you with your coat/shopping/ ? | 我来帮你拿外套/购物袋，好吗？ |
| Do you have a reservation? | 您有预订吗？ |
| How many people for your table? | 请问有几位？ |
| Do you prefer to sit in the smoking or non smoking area? | 请问您/您们想坐在吸烟区还是非吸烟区？ |
| You are welcome (When guest say "thank you" to you) | 不客气（客人和你说；谢谢您） |
| Please wait a moment. Your table will be ready right away. | 请稍等，您的餐桌一会就准备好 |
| l am sorry to kept you waiting (so long)! | 抱歉让您久等了 |
| May I help you Sir/Madam? | 我可以帮助您吗？先生/女士 |
| How can I help you, Sir/Madam? | 先生、女士，请问我如何为您效劳？ |
| Do you prefer to smoke or not to smoke Sir/Madam? | 先生、女士，请问您是否需要吸烟？ |
| Have you been helped, Sir/Madam? | 请问有人帮助您吗？ |
| Can I be of any help? | 请问我能帮助您吗? |
| Would you like to join us for lunch/afternoon tea/drinks? | 您愿意与我们共进午餐、下午茶、共饮一杯吗？ |
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| Lead guests to table | 引导客人到餐桌旁 |
| Please follow me, l will show you your table. | 请跟我走，我带您到 |
| Would you like to sit here? | 请问您想坐在这里吗？ |
| Here is our menu. | 您好，这是菜单 |
| Your server will be here soon. | 一会服务员就过来 |
| May I give you the menu for the dessert, Sir/Madam? | 我可以现在给您介绍一下本店甜品吗？ |
| Enjoy your time. | 祝你用餐愉快 |
| Sorry, sir, here is the non-smoking area. | 对不起，先生，这边不能抽烟 |
| You may enjoy your cigarette at the bar | 您可以在吧台抽烟 |
| Sorry for any inconvenience. | 抱歉，给你造成不便 |
| Would you like a baby chair for your child? | 请问，您需要儿童椅吗？ |
| Excuse me, may l take this chair? | 打扰了，我能搬走这个椅子吗？ |
| This is our menu, please have a look, I/your waiter will be with you in a minute. | 这是我们的菜单，请先看会，点单员一会就到 |
| Just a moment please, l will be back in a minute. | 请稍等，我一会就回来 |
| Our daily/weekly special is "Chef 's special" | 本店今日、本周特色是“大厨推荐”
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| Taking orders | 点单 |
| l am your server today, my name is . . . . | 我是、、，今天为你服务 |
| The soup of the day is . . . . | 今天的例汤是 |
| The special of the day is . . . . | 今天的特色菜是 |
| Are you ready to order? | 你现在要点单吗? |
| Have you decided already? | 您想好了吗？请点餐。 |
| l willbe back to take your order in a minutes | 我一会就过来为您点单 |
| What would you like to drink? | 请问，您想要什么饮料 |
| Large or small, please. | 请问，您要大杯还是小杯？ |
| Would you like to have a starter or soup before your main course, Sir/Madam? | 请问您需要什么开胃小菜或是汤？ |
| How would you like your meat cooked? | 请问，您想要几成熟的？ |
| Would you like a bottle of red (white) wine with your dinner? | 请问，您要一瓶红酒（白葡萄酒）吗？ |
| Would you like your coffee/dessert after your meal? | 请问，您要咖啡/甜点吗？ |
| Anything else? | 还要其他的吗？ |
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| After order taking | 点单后 |
| May I repeat the order? Here we go . . . . | 您好，我想和你确认下您点的菜，您点了、、 |
| l will take the menu. | 您还需要菜单吗？ |
| lf you need any help, please just call me. | 如果你需要帮助，请叫我 |
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| When serving | 上菜 |
| Here is your drink/ food.(Best tell the food or beverage's name) | 这是你的饮料/食物（最好告诉客人食物和饮料的名字） |
| Always say "excuse me" before serving or clearing and "thank you" after you have finished with each customer. | 上菜和清理餐盘时，记得以“不好意思，打扰了”开头，以“非常感谢”结束 |
| Enjoy your meal! | 祝你用餐愉快 |
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| Check during the guests are eating | 客人用餐时 |
| Would you like one more drink? | 您要在来一杯吗? |
| How is your food? | 您觉得食物怎么样？ |
| Is everything the way it should be? | 一切还顺利吗? |
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| After guests have finished their meal | 客人用餐后 |
| How was everything? | 一切顺利吗? |
| Did you enjoy your meal? | 您喜欢这里的食物吗？ |
| May l take your plates/glasses away? | 我能拿走盘子（杯子）吗？ |
| Which dessert would you like to order | 您想要什么甜点？ |
| Do you prefer coffee or tea with your dessert? | 请问，你想要咖啡还是茶，伴着甜点？ |
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| On payment | 买单 |
| Do you need FAPIAO? | 您要发票吗？ |
| Here is your change/your card | 这是您的零钱/银行卡 |
| l am sorry we do not accept foreign currency | 对不起，我们不收外币 |
| Sorry, we cannot accept this, it is counterfeit/bogus money | 对不起，这是假币，我们不收 |
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| Farewell | 再见 |
| Have a good day/night/ pleasant weekend/ good holiday. | 祝您今天愉快/今晚愉快/周末愉快/假日愉快 |
| Thank you, Sir/Madam, I am looking forward to seeing you again. | 谢谢光临，欢迎下次惠顾。 |
| Thank you, Sir/Madam, I hope I will see you again in the near future. | 谢谢惠顾，欢迎下次光临。 |
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| Others | 其他 |
| Please keep an eye on your handbag/mobile/wallet? | 请看好您的包/手机/钱包 |
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| Give direction | 指路 |
| Go straight and turn left and you will get to the washroom. | 直走然后向左拐，你就看到洗手间了 |
| Please follow me, l will show you the washroom. | 请跟我来，我带您去洗手间 |
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| If you are uncertain | 如果你不确定 |
| Beg your pardon, could you repeat that? | 对不起，您能再说一遍吗？ |
| l will get the manager for you. He/she will be glad to help you | 我叫经理过来，他/他很乐意帮你 |
| l am new here, I will get someone to help you, wait a moment, please. | 我是新来的，请稍等好吗？我叫其他人来为你服务 |
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| Drinks offer | 点饮料 |
| Hallo Sir, how are you today? | 先生，您好，今天过的怎么样？ |
| Nice to see you again. | 很高兴再次见到您 |
| Would you like to have a drink first? | 您要先来一杯饮料吗？ |
| Can l get you a drink? | 我能请你喝一杯吗？ |
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| Recommendations | 推荐 |
| The [name of the dish] is excellent. | 这道菜美味极了 |
| The [name of the dish] is very good in taste. | 这道菜味道非常不错 |
| Would you like to order a soup with your pork knuckle? | 您要点个汤搭配猪肘吗？ |
| Would you like to have onion rings or potato wedges to share? | 您要点洋葱圈或者薯角吗？大家可以分享吃 |
| Would you like order some chicken breast (or shrimp& salmon) with your Caesar salad | 您的凯撒沙拉要加鸡胸肉（虾仁和三文鱼）吗？ |
| Our on-site brewed beer is very popular, would you like to try the Lager? | 我们的现酿啤酒非常受欢迎，你要来一杯吗？ |
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| Spot check | 查看 |
| How is your [dish]? | 您觉得菜可口吗？
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| How was the fish? | 您喜欢这道鱼？ |
| Was everything to your satisfaction? | 您还满意吗？ |
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| Farewell | 再见 |
| Thank you for your visit, see you soon. | 非常感谢您的光临，期待您的再次到来 |
| See you next time. | 欢迎再次光临 |
| Have a good day/night/weekend. | 祝你玩的愉快/今晚愉快/周末愉快 |
| Good bye Sir/Madam | 再见，小姐/先生 |
