欢迎顾客 | Greeting guests |
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| 早上好/下午好/晚上好/先生/女士 | Good morning/afternoon/evening Sir/Madam |
| 欢迎光临赫佰世餐厅 | Welcome to Hacker-Pschorr |
| 我来帮你拿外套/购物袋，好吗？ | May l help you with your coat/shopping/ ? |
| 您有预订吗？ | Do you have a reservation? |
| 请问有几位？ | How many people for your table? |
| 请问您/您们想坐在吸烟区还是非吸烟区？ | Do you prefer to sit in the smoking or non smoking area? |
| 不客气（客人和你说；谢谢您） | You are welcome (When guest say "thank you" to you) |
| 请稍等，您的餐桌一会就准备好 | Please wait a moment. Your table will be ready right away. |
| 抱歉让您久等了 | l am sorry to kept you waiting (so long)! |
| 我可以帮助您吗？先生/女士 | May I help you Sir/Madam? |
| 先生、女士，请问我如何为您效劳？ | How can I help you, Sir/Madam? |
| 先生、女士，请问您是否需要吸烟？ | Do you prefer to smoke or not to smoke Sir/Madam? |
| 请问有人帮助您吗？ | Have you been helped, Sir/Madam? |
| 请问我能帮助您吗? | Can I be of any help? |
| 您愿意与我们共进午餐、下午茶、共饮一杯吗？ | Would you like to join us for lunch/afternoon tea/drinks? |
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引导客人到餐桌旁 | Lead guests to table |
| 请跟我走，我带您到 | Please follow me, l will show you your table. |
| 请问您想坐在这里吗？ | Would you like to sit here? |
| 您好，这是菜单 | Here is our menu. |
| 一会服务员就过来 | Your server will be here soon. |
| 我可以现在给您介绍一下本店甜品吗？ | May I give you the menu for the dessert, Sir/Madam? |
| 祝你用餐愉快 | Enjoy your time. |
| 对不起，先生，这边不能抽烟 | Sorry, sir, here is the non-smoking area. |
| 您可以在吧台抽烟 | You may enjoy your cigarette at the bar |
| 抱歉，给你造成不便 | Sorry for any inconvenience. |
| 请问，您需要儿童椅吗？ | Would you like a baby chair for your child? |
| 打扰了，我能搬走这个椅子吗？ | Excuse me, may l take this chair? |
| 这是我们的菜单，请先看会，点单员一会就到 | This is our menu, please have a look, I/your waiter will be with you in a minute. |
| 请稍等，我一会就回来 | Just a moment please, l will be back in a minute. |
本店今日、本周特色是“大厨推荐”
| Our daily/weekly special is "Chef 's special" |
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点单 | Taking orders |
| 我是、、，今天为你服务 | l am your server today, my name is . . . . |
| 今天的例汤是 | The soup of the day is . . . . |
| 今天的特色菜是 | The special of the day is . . . . |
| 你现在要点单吗? | Are you ready to order? |
| 您想好了吗？请点餐。 | Have you decided already? |
| 我一会就过来为您点单 | l willbe back to take your order in a minutes |
| 请问，您想要什么饮料 | What would you like to drink? |
| 请问，您要大杯还是小杯？ | Large or small, please. |
| 请问您需要什么开胃小菜或是汤？ | Would you like to have a starter or soup before your main course, Sir/Madam? |
| 请问，您想要几成熟的？ | How would you like your meat cooked? |
| 请问，您要一瓶红酒（白葡萄酒）吗？ | Would you like a bottle of red (white) wine with your dinner? |
| 请问，您要咖啡/甜点吗？ | Would you like your coffee/dessert after your meal? |
| 还要其他的吗？ | Anything else? |
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点单后 | After order taking |
| 您好，我想和你确认下您点的菜，您点了、、 | May I repeat the order? Here we go . . . . |
| 您还需要菜单吗？ | l will take the menu. |
| 如果你需要帮助，请叫我 | lf you need any help, please just call me. |
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上菜 | When serving |
| 这是你的饮料/食物（最好告诉客人食物和饮料的名字） | Here is your drink/ food.(Best tell the food or beverage's name) |
| 上菜和清理餐盘时，记得以“不好意思，打扰了”开头，以“非常感谢”结束 | Always say "excuse me" before serving or clearing and "thank you" after you have finished with each customer. |
| 祝你用餐愉快 | Enjoy your meal! |
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客人用餐时 | Check during the guests are eating |
| 您要在来一杯吗? | Would you like one more drink? |
| 您觉得食物怎么样？ | How is your food? |
| 一切还顺利吗? | Is everything the way it should be? |
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客人用餐后 | After guests have finished their meal |
| 一切顺利吗? | How was everything? |
| 您喜欢这里的食物吗？ | Did you enjoy your meal? |
| 我能拿走盘子（杯子）吗？ | May l take your plates/glasses away? |
| 您想要什么甜点？ | Which dessert would you like to order |
| 请问，你想要咖啡还是茶，伴着甜点？ | Do you prefer coffee or tea with your dessert? |
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买单 | On payment |
| 您要发票吗？ | Do you need FAPIAO? |
| 这是您的零钱/银行卡 | Here is your change/your card |
| 对不起，我们不收外币 | l am sorry we do not accept foreign currency |
| 对不起，这是假币，我们不收 | Sorry, we cannot accept this, it is counterfeit/bogus money |
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再见 | Farewell |
| 祝您今天愉快/今晚愉快/周末愉快/假日愉快 | Have a good day/night/ pleasant weekend/ good holiday. |
| 谢谢光临，欢迎下次惠顾。 | Thank you, Sir/Madam, I am looking forward to seeing you again. |
| 谢谢惠顾，欢迎下次光临。 | Thank you, Sir/Madam, I hope I will see you again in the near future. |
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其他 | Others |
| 请看好您的包/手机/钱包 | Please keep an eye on your handbag/mobile/wallet? |
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指路 | Give direction |
| 直走然后向左拐，你就看到洗手间了 | Go straight and turn left and you will get to the washroom. |
| 请跟我来，我带您去洗手间 | Please follow me, l will show you the washroom. |
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如果你不确定 | If you are uncertain |
| 对不起，您能再说一遍吗？ | Beg your pardon, could you repeat that? |
| 我叫经理过来，他/他很乐意帮你 | l will get the manager for you. He/she will be glad to help you |
| 我是新来的，请稍等好吗？我叫其他人来为你服务 | l am new here, I will get someone to help you, wait a moment, please. |
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点饮料 | Drinks offer |
| 先生，您好，今天过的怎么样？ | Hallo Sir, how are you today? |
| 很高兴再次见到您 | Nice to see you again. |
| 您要先来一杯饮料吗？ | Would you like to have a drink first? |
| 我能请你喝一杯吗？ | Can l get you a drink? |
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推荐 | Recommendations |
| 这道菜美味极了 | The [name of the dish] is excellent. |
| 这道菜味道非常不错 | The [name of the dish] is very good in taste. |
| 您要点个汤搭配猪肘吗？ | Would you like to order a soup with your pork knuckle? |
| 您要点洋葱圈或者薯角吗？大家可以分享吃 | Would you like to have onion rings or potato wedges to share? |
| 您的凯撒沙拉要加鸡胸肉（虾仁和三文鱼）吗？ | Would you like order some chicken breast (or shrimp& salmon) with your Caesar salad |
| 我们的现酿啤酒非常受欢迎，你要来一杯吗？ | Our on-site brewed beer is very popular, would you like to try the Lager? |
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查看 | Spot check |
您觉得菜可口吗？
| How is your [dish]? |
| 您喜欢这道鱼？ | How was the fish? |
| 您还满意吗？ | Was everything to your satisfaction? |
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再见 | Farewell |
| 非常感谢您的光临，期待您的再次到来 | Thank you for your visit, see you soon. |
| 欢迎再次光临 | See you next time. |
| 祝你玩的愉快/今晚愉快/周末愉快 | Have a good day/night/weekend. |
| 再见，小姐/先生 | Good bye Sir/Madam |
